Terms and Condictions

Clause 1st – Warranties

1.1 EKOOS ensures compliance of its products according to the law. Technical assistance is provided by our brand.

1.2. We recommend that you write down the serial number of the equipment and keep it with the purchase receipt, because they will be requested in case of future claim, under the warranty of the product.

1.3. EKOOS is not responsible for damages or accidents resulting from improper use of the products it sells. We recommended you regularly check your equipment and maintain it according to the manufacturer's instructions.

Clause 2nd - Purchase Resolution

The products sold by EKOOS cannot be exchanged or returned, except in cases directly related to their operation. In that situations and after confirmed by the EKOOS team that the product is not in conformity and also was not improperly used, the assistance will be provided, and the costs inherent in the repair of the product will always be the responsibility of the customer, unless the article is still is covered by the warranty period.

Clause 3rd - Treatment and Security of Personal Data

3.1. In compliance with the General Data Protection Regulation (GDPR), the customer or user of the EKOOS website may, at any time, exercise the rights of access, rectification, cancellation and deletion of their data through the email info@ekoos.pt

3.2. The customer authorizes EKOOS to automatically process the customer's personal data, including all disclosed at the time of registration on the website, for the purposes necessary for contracting with the customer, managing and executing purchases and the respective registrations, access control, including the use of "cookies" technology.

3.3. EKOOS, through its hosting service provider and the use of encryption technologies, guarantees the protection of its customers' personal data and adequate security when accessing the servers, which are in secure locations with restricted and controlled access.

Clause 4th - Other Rights and Responsibilities

4.1. Username
Each registered customer will choose a username that is unique, personal and non-transferable. The password is chosen by the customer at the time of registration and must be kept secret.

4.2. Errors in Contents
EKOOS assumes no responsibility for any errors in the content of the website and the information provided. EKOOS makes every effort to ensure the accuracy and conformity of the website, reserving the right to freely change the contents of the website, at any time and without prior notice.

4.3. Links
Any person or entity that has a website on the Internet and wishes to place, for its use, a link that sends directly to this website will have to request prior authorization from EKOOS. It is absolutely forbidden to use any link forwarding to this site and using the framing or in-line linking technique. EKOOS reserves the right to demand the elimination of any link, even if authorized.

Clause 5th - Legislation and jurisdiction

Any agreements and documents to which these conditions of sale apply are regulated by Portuguese law. Disputes arising from any agreements or documents to which the present conditions of sale apply will be submitted to the competent courts of Portugal.
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